Call the Moon Man



Frequently Asked Questions

How much space do I need for a bounce house?
Most of our bounce houses are 13'x13' and require a three foot "safety space" to surround the unit. At a minimum, an 18'x18' clearance is necessary.


Can Inflatables be used in the rain?
We always reserve the right to cancel a reservation if there is severe weather. However, if weather conditions are marginal when we drop off the unit, and you decide to keep the unit, we do not recommend that they be used in periods of heavy rain. The units become very slippery when they get wet and slipping can injure children and adults.

How much does it cost to rent a bounce house?
We rent our Inflatables by the party and have the best rates in the area.

Can I pick up the unit and set it up myself?
No. Since safety is our utmost concern, we require that our qualified technicians install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and anyone that will be involved in supervision the operation of the bounce house.

How far in advance should I reserve a bounce house?
Our recommendation is that you book as soon as you know the date you might need a bounce house.

Does the inflatable have to be set up in a yard or on grass?
No, many of our units are set up in the parking lots of preschools, shopping center, churches and office buildings. Instead of anchoring the units to stakes in the ground, we anchor them with 50lb. sand bags for your safety.

Can the inflatable be set up on pavement?
Yes, the units can be set up on grass, as well as paved surfaces. We put on a protective tarp under the unit to protect from the abrasive movement across the paved surface.

Are the Inflatables new and clean?
After each use, our bounce houses are thoroughly vacuumed (even between the seams) to get dirt and debris out of the unit and wiped down with a disinfecting cleaner. We pride ourselves on delivering new, clean and attractive units for your enjoyment.

Does there have to be adult supervision present?
Yes. During our safety review after the unit is set up, we make it clear that a supervisor must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.

How long does it take to set up an inflatable & take it down?
It takes our technicians approximately 25-30 minutes to set up the unit and go over the safety rules and answer any questions.

What is required for set up?
All we really need is a relatively flat, open area that does not have any overhead obstructions and a power outlet within 50 feet of where they unit is to be set up. If no electricity is available, portable generators are available upon request.

How do children get in and out of the inflatable safely?
Most of our bounce houses have an inflated safety step that is an integral part of the unit. We require that a supervisor be present at all time to ensure that the kids are enjoying the unit in a safe manner and to help with entering and exiting the unit.

Do I have to leave the blower going all day?
Yes, the blower needs to stay on at all times. The unit uses less energy that a hair dryer will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto it and not on any sharp objects or obstructions.

What are methods of payments?
We are very flexible as far as payment. We accept Cash, Checks and in the near future will be accepting credit cards.

Can an inflatable be set up inside?
Yes, we do set-up our units indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls, and convention halls.

Can I rent an inflatable late in the evening or over night?
Yes, we are very flexible concerning our rental periods. However, if we feel that the unit will not be safe in the late evening or over night, we reserve the right to deny such rentals.

Will the inflatable harm my lawn?
No, the unit will not harm your lawn. We will place stakes in the yard to help anchor the unit, but this does no permanent damage.

What is your cancellation policy?
Cancellations may only apply due to weather or unexpected emergencies.

 




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